Untamed Florals Terms & Conditions

General Terms & Conditions

1. General

These conditions apply to all orders and quotations and form a contract for the supply of items detailed in the quote or proposal. Payment for the goods (booking fee or full cost) shall form acceptance of these terms and conditions.

2. Products

2.1 Certain Products may be delivered by us in bud to ensure longer life.
2.2 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 8 below.
2.3 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
2.4 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

3. Prices

3.1 Prices are valid for a maximum of 14 days after quotation or submission of order.
3.2 All prices are inclusive of VAT

4. Order/ Payments

4.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient.
4.2 Payments can be made by bank transfer or cash.
4,3 By placing an order with us, you are consenting to be bound by these Terms and Conditions
4.4 Submitting your order request is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order
4.5 If you do not receive and email confirming the acceptance of on order, it is your responsibility to contact us (Untamed Florals) to ensure the order has been processed.
4.6 Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/2000
2334.htm
4.7 Orders that are cancelled online or via the phone are subject to a cancellation fee.
4.8 We cannot accept orders from customers under the age of eighteen (18) years.

5. Delivery

5.1 Our delivery service is only available within the following Bedfordshire postcodes: MK40, MK41, MK42, MK43, MK44.
5.2 Deliveries are not performed on Sundays or public holidays
5.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number so that we can notify you in the event that any delivery problems are encountered.
5.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
5.5 In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
5.6 Upon delivery, if the intended recipient is not home, we reserve the right to deliver to a neighbour. We can accept no responsibility for damaged or missing flowers after delivery to the intended recipient or a neighbour. If no neighbour is available, a card will be left at the delivery address with details for the intended recipient to make contact.
5.7 If you have a preferred delivery time, please make us aware. Whilst every effort will be made to ensure your order is delivered within an hour of the time selected, no guarantee for delivery by the time specified can be given.
5.8 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on ordering.
5.9 When placing your order, if you specify further delivery information, for example floor number, or hospital ward please note that we reserve the right to not action or follow any delivery requests/information requested which we deem unacceptable and will use other elements of address information provided to fulfil your order.
5.10 All deliveries are attempted ONCE.

6. Flowers to collect

6.1 We offer a collection service for our flowers. Flowers must be collected at the agreed time. If not, any rearrangement of collection will have to be at our convenience.
6.2 We cannot accept any responsibility for the longevity or freshness of flowers which have not been collected at the originally agreed time.
6.3 If orders are not collected at the specified time, we reserve the right to leave the flowers outside of the property (on the drive) for a contactless collection. We can accept no responsibility for damaged or missing flowers which have been left in a safe place following a failed collection.
6.4 Once you leave the premises of 116, High Street, Harrold, MK43 7BJ, we can no longer accept any responsibility for damaged or missing flowers.
6.5 The collection premises are a home environment. You are responsible for your health and safety and those of any minors throughout the collection process.

7. Cancellation

7.1 Orders of gift bouquets and dried flowers may be cancelled up to 24 hours before the intended delivery/collection time and date.
7.2 Wedding, event and funeral flowers are subject to a separate set of terms and conditions and cancellation policy.
7.3 To amend or cancel your order, please contact us using the contact details set out in Section 8 below.

8. Complaints

8.1 Any complaints should be sent in writing to the following address:
Untamed Florals, 116, High Street, Harrold, MK43 7BJ
Or via email to:
rachel@untamedflorals.co.uk
8.2 Because of the perishable nature of Products and to assist us in resolving any complaints quickly, any complaints must be made within 1 working day of the date of delivery or intended delivery of your purchase.
8.2 We reserve the right to take up to 30 days to respond to your complaint.
8.3 Any refunds are made at our discretion.

9. Disclaimer

9.1 a) We accept liability for death or personal injury arising from our negligence. (b) Subject to clause 9.1(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products. (c) Subject to clauses 9.1(a) and 9.1(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access or order system and our website,, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the Products supplied. (d) Subject to clauses 2.4 and 5.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

10. General

10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
10.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Wedding, Event & Funeral Tribute Terms & Conditions

1. General

These conditions apply to all orders and quotations and form a contract for the supply of items detailed in the quote or proposal. Payment for the goods (booking fee or full cost) shall form acceptance of these terms and conditions.

2. Products & Services

2.1 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
2.2 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in section…..
2.4 All in person consultations will be made by appointment only. The initial consultations are complimentary. Once your wedding date is booked we are available for contact by phone and email to answer any questions and queries you may have. Additional consultations in person are chargeable to cover time and travel.

3. Prices

3.1 Prices are valid for a maximum of 14 days after quotation or submission of order.
3.2 All prices are inclusive of VAT
3.3 Your proposal contains estimates on expected prices, however flower costs can vary according to weather conditions and availability, so the final invoice may vary slightly.
3.4 You will be issued with a final invoice approximately 30 days before your wedding.

4. Payment

4.1 A £100 booking fee is required to secure your event date and order. This booking fee is subtracted from your final invoice. Please note we cannot ‘hold’ event dates without a booking fee.
4.2 Payment of your booking fee constitutes acceptance of these terms & conditions.
4.3 Full payment for the product or service must be received prior to the event or service and no less than 14 days before the event. We reserve the right to cancel any event flowers if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.
4.4 Payment can be made by bank transfer or cash

5. Amendments & Cancellation

5.1 Following payment of your booking fee, any subsequent changes you wish to make to your order must be submitted in writing. We reserve the right to decline any requested amendments.
5.2 Whilst we accept that your event requirements may change as you move nearer the event date, when making amendments, the total value outlined in the initial accepted proposal must not change by more than 25%.
5.2 Any amendments are not in effect until you have received written confirmation from us.
5.3 Amendments can only be made up until 30 days prior to the event date. The only exception to this is if COVID laws are amended within this time frame. If this is the case then the cost of the wholesale flowers ordered will apply.
5.4 In the event of cancellation, your booing fee will not be refunded.
5.5 Any cancellations made within 30 days of the event date will incur a charge of the booking fee plus 50% of the final invoice balance.
5.6 Any cancellations made within 14 days of the event date will incur a charge of the full invoice balance.

6. Deliveries & Set Up

6.1 Deliveries will incur an additional charge of 45p per mile (from MK43 7BJ) plus travel time to and from the venue.
6.2 If you or a third party e.g. reception venue, funeral director are not able to receive the delivery at the agreed time, we cannot be held responsible for any damage to or reduction in longevity of flowers that occur as a result.
6.3 Any complaints regarding the flowers must be made at the point of delivery or the completion of set up before we leave the venue.
6.4 We reserve the right to bring in trusted assistants to make deliveries and help with set up.
6.5 We are responsible for the quality and condition of the flowers up until we have completed venue set up or a delivery has been made. After this point, we cannot be responsible for any damage to or loss of flowers.
6.6 We accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, i.e. buttonholes or bouquets, once they have been left by our team at the relevant- and pre-agreed- venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.
6.7 We require that we are the sole provider of floral arrangements and/ or fresh flowers and foliage décor for your event. If you wish to add your own arrangements, please notify us. Please note, other than church flower teams, we will not work or partner with any other provider of floral décor for your event. This is non-negotiable.

7. Props & hire items

7. 1 Items hired or borrowed from Untamed Florals (such as vases, containers, props) shall at all times remain the property of Untamed Florals. You are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Untamed Florals. All items must be returned in the condition they were delivered or a replacement fee for the item will be charged.
7.2 All hired items (unless a pre-arranged collection by ourselves has been scheduled in the proposal) must be returned to us within 5 days of the event date.
7.3 We will not be held responsible for any injuries or damages sustained as a result of broken glass, materials or dyes. Liability is limited to the supply of goods only. No responsibility will be accepted for any consequential loss.

8. Disclaimer – Illness, Acts of God & Force Majeure

8.1 Whilst we agree to use our reasonable endeavours to ensure that we are fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the product or service. If we are prevented from providing the service or product as agreed, then we can only offer a refund of full monies paid. No responsibility will be accepted for any consequential loss.

9. Complaints

9.1 Any complaints should be sent in writing to the following address:
Untamed Florals, 116, High Street, Harrold, MK43 7BJ
Or via email to:
rachel@untamedflorals.co.uk
Because of the perishable nature of Products and to assist us in resolving any complaints quickly, any complaints must be made within 1 working day of your event date.
9.2 We reserve the right to take up to 30 days to respond to your complaint.

10. General

10.1 We reserve the right to supplement and amend the Terms and Conditions from time to time. We will inform the event commissioner of any changes to the terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate Untamed Florals products or services for any reason at any time.

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